Frequently Asked Questions
FAQs
Technical Issues
Make sure that there's no problem with your internet connection and that you are not overextending your bandwidth by running too many programs in the background. Always make sure that you're running the latest version of your browser.
No need to worry! If your game happens to freeze mid-round, it will always go back to where it was left off, no progress or funds will be lost. If your game round ended, you can always view the game result history by visiting "My Account" in the bottom-left corner and review transactions in the "History" section.
This can be because you have lost connection to the server. Try to refresh the game or even restart your browser. Make sure that you don't have any issues with your internet connection, as this can also be a reason for not being able to open a game.
Our customer support team is usually quick, but more complex inquiries may take up to 24 hours to respond.
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